What constitutes an unfair practice in funeral services?

Failing to furnish price information constitutes an unfair practice in funeral services because transparency in pricing is a legal requirement that protects consumers. Funeral homes are obligated to disclose their prices for various services and products, ensuring that families have the necessary information to make informed decisions during a time of grief. The lack of price information can lead to unexpected costs and may exploit the vulnerable emotional state of individuals making funeral arrangements.

In contrast, providing discounted services is generally considered a business practice that can attract customers, and offering price matching can foster competition and benefit consumers. Promoting aftercare services is an essential aspect of providing comprehensive care to families after a loss and is not inherently unfair. The key issue revolves around the ethical and legal obligation for funeral service providers to ensure that their pricing is disclosed to the public, which is central to consumer rights in this industry.